CONTRACT
Upon completion of reading this contract, fill in the brief form below and click the "Submit" button at the bottom of the page. -OR- copy and paste the information into an email and type "Agreed" in your subject line.
PLEASE READ THIS CONTRACT FULLY & CAREFULLY - your satisfaction may depend on it!
NOTE: Beginning training or counseling with or without a reply to this message constitutes agreement to the terms set down below.
RULES & REGULATIONS - please read carefully, your satisfaction may depend on it!
- You will need Internet and Email access to be a part of this dog training program.
CANCELLATION & Rescheduling POLICY and MAKE-UP SESSIONS:
We understand that 'life happens' sometimes, and can interfere with dog training appointments. However, our trainers are paid by the classes they teach, and when a class gets cancelled or rescheduled, they lose income.
To be fair to our trainers and their schedules, we call your attention to the following cancellation/rescheduling policies:
-There is a $30 fee for all Short-Notice Cancelations. A “Short Notice" Cancelation” is any session canceled less than 48 hours before the appointment.
-There is a $30 fee for all makeup sessions* (when available) for missed group classes. If you need to miss a group class, you have the option to do a makeup session for $30, if we have openings in our schedules; or, we can send you the homework & videos to work on from home at no charge.
-We offer ONE ‘free’ reschedule for cancelled private sessions that are not short-notice cancelled. Additional rescheduling will required a $30 fee to get back on our calendar.
-*If, through no fault of Front Range K-9 Academy LLC, training is cancelled/rescheduled more than 2 times, Front Range K-9 Academy LLC reserves the right to suspend or discontinue counseling with the Client, at our discretion, and
-Front Range K-9 Academy LLC will wait 20 minutes from the start of the set appointment time to allow for traffic or other transit problems. After said 20 minutes has passed, the session is considered cancelled-without-notice, or "No Call, No Show", and full charges for the scheduled service will apply; and
-Each level of counseling must be completed in the specified time period, which is generally double the average completion time/amount of sessions purchased, plus 2 weeks. For Clients who fail to complete counseling in the specified period, Front Range K-9 Academy LLC reserves the right to discontinue future counseling, or to charge a minimum individual session fee of $125.00/session for continued counseling, at our discretion; and
-If, through no fault of Front Range K-9 Academy LLC, the Services contracted for by Client cannot be completed, Front Range K-9 Academy LLC will provide credit to Client for counseling services already paid for but not yet received. However, Front Range K-9 Academy LLC will NOT refund any portion of money paid. The credit which Client will receive will entitle Client to receive counseling for the dog or substitute dog, and this credit is fully transferable; and
-Effective 06/12/09: Front Range K9 Academy reserves the right to transfer to a shelter or rescue dog any monetary or time credit that is not used, or transferred and used, within 90 days of the time limitations listed above.
"What's with all these cancellation fees?" (More info. on why we charge cancellation/rescheduling fees)
POLICIES and REGULATIONS:
- Payment: Full payment is due on the first session. If other arrangements have been made, payment is due at the time services are rendered. We accept cash, visa, mastercard, discover, and checks. Please make checks payable to Front Range K9 Academy.
- Females in season are not permitted to train in the facility. If your female is unspayed and goes into heat during your program, you will have to wait until she is out of season and join another class at that time at no extra charge.
- For FREE dog training articles and tips, visit our dog blog: http://coloradodogtraining.blogspot.com/
- To find us on FACEBOOK (more free training tips, training brags, etc.) visit: https://www.facebook.com/FRK9CO
Posting questions here allows others who are training to get additional information, even if they're not in your class - they may have similar questions. This also allows more teaching time for your trainer during class. You can also use this yahoo group to discuss your assignments with other Front Range K9 Academy clients, and to schedule times to work with each other in the real world.
- To review written training lessons: Each session, you will be emailed a link to locate the appropriate lesson file(s). Find your dog's name in the list and click the listed lesson file. Be fair to your dog - don't skip ahead on lessons. Our program is structured so that each new skill builds on the one before it.
- Crate training information, if needed, can be found here:
· https://www.thatpetplace.com/crate-training
· https://www.preventivevet.com/dogs/everything-you-need-to-know-about-crate-training-your-puppy-or-adult-dog
- Dog’s Age: Dogs must be at least 12 weeks old to begin counseling.
- Shots: Dogs must have current vaccines (or current titers), including current rabies shot (if old enough for rabies shot). And proof of vaccination is required at first training session.
- Effective 07/02/18: Bordatella (kennel cough) vaccine is not required, but is recommended.
- Trainee’s Age: Trainees between 14 and 16 years of age must have a parent attending all classes. For trainees 18 years or under, parent must sign commitment form and contract and liability release form. Children under 10 are not allowed in the training facility. Children under 10 are not allowed to handle dogs in the training facility.
- Liability: The person(s) signing or replying to this contract will be responsible for any and all damage and/or injury caused by his/her dog. The person(s) signing or replying to this contract understands that we will take all reasonable safety precautions in working with him/her and his/her dog, but that dog training can be a physical activity with physical risks. The person(s) signing or replying to this contract releases Front Range K9 Academy and its agents from any and all liabilities regarding the heath and safety of themselves and their dogs.
- Canine Etiquette: Disruptive dogs who are training in semi-private classes will be allowed to attend up to the first 3 classes, at the trainer's discretion. If the disruption continues, or is deemed detrimental, these dogs will be dismissed and transferred to private training until the issues are resolved.
- Handlers: Only the person(s) applying for counseling will be permitted to handle the dog on leash. Additional family members may AUDIT classes. Disruptive observers will be asked to leave the facility.
- Attire/Shoes: Casual Attire and Tennis shoes with soles that grip are best. Trainees with improper shoes won't be allowed to train in class.
- Equipment: Required equipment will be used at each lesson; handlers without proper equipment will be asked to leave. NO EXCEPTIONS. The required equipment includes:
1. TRAINING COLLAR
- Most dogs will be working in traditional training collars, commonly known as 'slip collars.' Proper fit is a must. For help with proper fit and putting on the collar, click here: how to put on your training collar
2. 6 foot leather or nylon leash (NO EXCEPTIONS - NO 4 foot leashes)
3. 12 to 15 foot longe line. (NO retractable leashes!). We currently provide these for sale.
4. For the explanations about our equipment requirements, visit the article: http://coloradodogtraining.blogspot.com/2008/10/right-tools.html
- Security: No dog may be left unattended at any time. Dogs must enter and exit the facility ON LEASH.
- Children: Children under the age of 10 are not allowed in the counseling facility . Additionally, disruptive observers of any age will be asked to leave the facility.
- Cell Phones/Pagers: Please turn off all cell phones, pagers, and other electronic devices before beginning class.
- Elimination: Dogs who need to eliminate cannot concentrate! Please make sure your dog has ‘pottied’ before entering the facility. Waste bags are available if you have forgotten yours. Please be considerate of our neighbors...their lawns are not your dog's personal toilet. TIP: Do not feed your dog for 2 hours before coming to class.
NOTE: Please be considerate of our neighbors. Only use the area directly East (behind the training studio) as an elimination area for your dogs.
- Inclement Weather: If there is a snow storm, it is possible that training and counseling sessions will be canceled. If you are unsure of whether class will be held, call (720) 839-1102. If we are unable to make it to class, there will be an outgoing message stating classes are canceled for the day.
- Appointment Times: During training sessions, the front door to the office may be locked or gated off, and a sign will be posted on the door indicating that we are in session, and no one will be allowed to enter. Additionally, please don't show up too early for your appointments, as you may end up waiting in inclement weather.
- Training sessions generally last from 30 to 60 minutes, depending on what we’re teaching. Training sessions are taught according to a predetermined set of exercises, and length of sessions is affected by how well each dog and owner performs each week.
Client Commitment Agreement
- Client commits to working with dog for a minimum of 20 minutes, twice a day, for at least 5 days of each week (separate from sessions with Front Range K-9 Academy LLC).
- Client commits to respecting his/her own time, and the time of his/her instructor, by accomplishing the lessons assigned to each week, before coming to the next session.
- Client commits to calling instructor if Client has problems, concerns, or questions – so that facility time is as productive as it can be.
- If Client has been unable to fulfill the required practice-time commitment, Client will postpone his or her next session by giving notice within reasonable time. NOTE: Because of our busy schedules, cancellations can sometimes result in an extended delay before we can see you again. This is not recommended for the dog's learning process, so please keep cancellations to a minimum. There is a $30 fee for all makeup sessions.
- Client commits to using exclusively the techniques learned through Front Range K-9 Academy LLC during training with Front Range K-9 Academy LLC.
- Client commits to maintaining good dog handling techniques with dog for a minimum of three 20 minute sessions per week upon completion of training with Front Range K-9 Academy LLC.
- Client understands that failure to follow through on any of the above commitments will greatly reduce the results of our time together and render null and void any guarantees, written, verbal, or implied.
CONTRACT AND LIABILITY RELEASE
THIS CONTRACT is made and entered into by and between Front Range K-9 Academy LLC (and/or any contract, associate, or apprentice trainer associated with Front Range K-9 Academy LLC) and the “Client” (replying recipient of this email).
It is agreed by the parties to this agreement that:
Following the preliminary evaluation, should Client and Front Range K-9 Academy LLC agree that further Services are required, a schedule and regular fees for Services agreeable to both will be set and followed; and said schedule and fees for Services shall be subject to the guidelines set down in this agreement.
Front Range K-9 Academy LLC reserves the right to refuse Services to Client at our discretion, with or without notice; and
Front Range K-9 Academy LLC shall charge a $40.00 canceled check fee for any returned check; and
Front Range K-9 Academy LLC shall wait 20 minutes from the start of the set appointment time to allow for traffic or other transit problems. After said 20 minutes has passed, the session is considered canceled-without-notice, or "No Call, No Show" and full charges for the scheduled service will apply; and
If, through no fault of Front Range K-9 Academy LLC, a specific counseling session is canceled more than two times, Front Range K-9 Academy LLC reserves the right to suspend or discontinue counseling with the Client, or to charge our minimum individual session fee of $85.00/session for continued counseling, at our discretion, and to enforce our $30 non-refundable reservation fee to book further sessions; and
Each level of counseling must be completed in the specified period, which is generally double the amount of sessions purchased, plus 2 weeks. For Clients who fail to complete counseling in the specified period, Front Range K-9 Academy LLC reserves the right to discontinue future counseling, or to charge our minimum individual session fee of $125.00/session for continued counseling, at our discretion; and
If, through no fault of Front Range K-9 Academy LLC, the Services contracted for by Client cannot be completed, Front Range K-9 Academy LLC will provide credit to Client for counseling services already paid for but not yet received. However, Front Range K-9 Academy LLC will NOT refund any portion of money paid. The credit which Client will receive will entitle Client to receive counseling for the dog or substitute dog, and this credit is fully transferable; and
Clients wishing to continue into higher levels of training can do so within 90 days of passing the testing requirements of the previous level of training. If more than 90 days has passed since testing and graduation, Front Range K9 Academy reserves the right to require a repeat test-out of the most current level of training at a fee of $30. If Client and dog can pass this re-test, they may join the next level of training. However, if Client and dog CANNOT pass this re-test, additional training may be required before being allowed to join the next level of training, and
Effective 06/12/09: Front Range K9 Academy reserves the right to transfer to a shelter or rescue dog any monetary or time credit that is not used, or transferred and used, within 90 days of the time limitations listed above; and
Client understands that dog training is a physical activity. Although Front Range K-9 Academy LLC will use all reasonable care to teach you and your dog safe training methods, Client shall not hold Front Range K-9 Academy LLC liable for any personal injury, or injury to their dog during or after completing training.
Front Range K9 Academy reserves the right to use photos, video- or audio-recordings taken during sessions for the purposes of teaching, marketing or other uses. Front Range K9 Academy also reserves the right to have Third-party observers for the purposes of instruction (apprenticeships), or other purposes as deemed necessary. If you do not agree to the above statement, please notify us in writing before training begins.
Front Range K-9 Academy LLC is not liable for the dog’s performance. Although Front Range K-9 Academy LLC will use all reasonable care, in a reasonable manner, to train and/or counsel Client’s dog, Front Range K-9 Academy LLC cannot guarantee that the dog will respond adequately to all commands at all times. The effectiveness of the completed counseling program depends upon many factors over which Front Range K-9 Academy LLC has no control. Such factors include, but are not limited to, the future health of the dog, the frequency and effectiveness of counseling reinforcement which Client must give the dog, and the degree of respect which Client instills in the dog. Client agrees that Front Range K-9 Academy LLC will not be liable for any damage or loss resulting from the dog’s failure to respond to any command(s) or behavior modification for
which Front Range K-9 Academy LLC counseled the dog; and
Should Client’s dog injure any person, or should the dog’s failure to respond to any command(s) result in damage to the property or person of any person (including Client), Client agrees to absolve Front Range K-9 Academy LLC from any and all obligations and to pay any such damage to such person. Client further agrees to hold Front Range K-9 Academy LLC harmless from any and all such claims; and
Effective 01/19/09: Due to the hazards of working with animals of varying temperaments, Client shall be advised that Front Range K9 Academy agents may use physical force in the form of spray deterrents and/or stun or tazer devices on Client's dog, should Client's dog aggressively attack any dog or person while on the premises. While the deterrent devices used are not designed to cause lasting harm, Client recognizes harm or even death could result, and Client absolves Front Range K9 Academy and its representatives of any liability or fault, should any harm come to Client's dog as a result of our use of attack-deterrent devices.
This written CONTRACT constitutes the entire agreement between Front Range K-9 Academy LLC and Client and may not be changed except by a writing signed by Front Range K-9 Academy LLC and Client.
Client has read the above CONTRACT and AGREES TO ITS TERMS. NOTE: Beginning training or counseling with or without a reply to this message constitutes consent and agreement to the terms set down above.